Table of Contents

Table of Contents

CHAPTER ONE- INTRODUCTION                                                   

1.0 Introduction                                                                                  

CHAPTER TWO- LITERATURE REVIEW                                       

2.0 Introduction
2.1 Change Defined
2.2 Factors Influencing Change
2.2.1 External Factors
2.2.2 Internal Factors
2.3 Resistance to Change
2.4 Managing Resistance and Change
2.5 Research Model
2.6 Conclusion

CHAPTER THREE- METHODOLOGY

3.0 Introduction
3.1 Research Paradigm

• Pragmatic Approach

3.2 Research Design
3.2.1 Quantitative Research
3.2.2 Qualitative Research
3.3 Mixed Method Approach- Triangulation of the Data
3.4 Research Methods

• Quantitative Method- Questionnaires
• Pilot Study of the Questionnaire
• Qualitative Method- Focus Groups

3.5 Sample and Sample Size
3.6 Methodological Soundness
3.7 Ethical Considerations
3.8 Summary
3.9 Conclusions

CHAPTER FOUR- FINDINGS

4.0 Introduction
4.1 Quantitative Data Collection and Analysis

• Data Collection Instruments
• Sample Characteristics

4.1.1 Main Findings

• Correlations for all Employees
• Differences based on Gender
• Differences based on Length of Service
• Testing the Hypotheses

4.2 Qualitative Data Collection and Analysis

• Data Collection Instruments
• Sample Characteristics

4.2.1 Main Findings

• Management Responsibilities
• Organisational Measures and Communication
• Resistance
• Managers Communication to Employees and Procedures to Combat Challenges
• Observation

4.3 Conclusion

CHAPTER FIVE- DISCUSSION

5.0 Introduction
5.1 Addressing the Research Question and Hypotheses
5.2 Discussion of Overall Results
5.2.1 Key Findings 1: Intrinsic and Extrinsic Factors
5.2.2 Key Findings 2: Consistent High Correlations between Company Efforts and Employee Participation
5.2.3 Key Findings 3: Consistent High Correlations between Organisational Learning and Employee Participation and Confidence
5.2.4 Key Findings 4: Consistent High Correlations between Company Efforts and the Position of the Employee
5.2.5 Key Findings 5: Differences within Demographic Groups

• Differences between Male and Female
• Differences between Employees’ Length of Service

5.2.6 Key Findings 6: The Role of the Manager in the Change Process
5.3 Summary of the Findings
5.4 Limitations of the Study
5.5 Future Research
5.6 Conclusion

• Purpose of Research
• Addressing the Research Question and Testing the Hypotheses
• Key Findings

REFERENCES

APPENDIX 1- Letter to New Look Retailers

APPENDIX 2- Approval Letter from New Look Retailers

APPENDIX 3- Pilot Study Questionnaire

APPENDIX 4- Questionnaire Consent Form

APPENDIX 5- Questionnaire

APPENDIX 6- Focus Group Questions

APPENDIX 7- Correlation Tables

APPENDIX 8- Qualitative Data Gathering